Privacy Policy

Information We Collect

We collect personal information that you provide directly to us, such as when you request a quote, submit an enquiry form, contact us by phone or email, or apply for a role with our team. This may include your name, phone number, email address, project or site address, and details about the work you’re enquiring about, including any plans, photos or documents you choose to upload. We may also collect limited technical information automatically when you visit our website, such as your general location, device and browser type, and how you interact with our pages, via cookies and analytics tools.

How Information Is Used

We use the personal information we collect to respond to your enquiries, prepare and provide quotes, schedule and carry out project work, communicate with you about your project, process payments and invoices, and improve our website and services. We do not use your personal information for any purpose beyond what is reasonably needed to provide our services and maintain our business relationship with you, unless you have given us consent to do otherwise.

Cookies

Our website uses cookies — small text files stored on your device — to help our website function properly, remember your preferences, and understand how visitors use our site so we can improve it over time. Most web browsers let you control or disable cookies through their settings; please note that disabling cookies may affect how some parts of our website function. By continuing to use our website, you consent to our use of cookies in line with this Privacy Policy.

Analytics

We use analytics tools, including Google Analytics and Google Site Kit, to understand how visitors use our website — for example, which pages are viewed, how long visitors stay, and which service areas generate the most interest. This information is collected in an aggregated and largely anonymous form and helps us improve our website content, navigation and overall user experience. You can opt out of Google Analytics tracking using the official Google Analytics Opt-out Browser Add-on.

Marketing Communications

If you have enquired about our services or engaged us for a project, we may contact you from time to time with relevant updates, such as project follow-ups or information about our services. We will only send you marketing communications where permitted by law or where you have provided consent, and every communication will include a clear way to opt out. You can unsubscribe from marketing communications at any time by contacting us directly using the details below.

Third-Party Services

We may share limited personal information with trusted third parties who help us operate our business — for example, hosting providers, email and form-processing services, payment processors, and trade suppliers directly involved in delivering your project. These third parties are only provided with the information necessary to perform their function and are expected to handle it securely and in accordance with applicable privacy law. We do not sell or rent your personal information to third parties for their own marketing purposes.

Data Security

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure website hosting, restricted access to customer records, and secure handling of any files or documents submitted through our website. While we take data security seriously, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us online.

Customer Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date or incomplete. You may also request that we delete your personal information, subject to any legal or legitimate business record-keeping requirements we may have. To exercise any of these rights, please contact us using the details below and we will respond within a reasonable timeframe.

Contact Information

If you have any questions about this Privacy Policy, or would like to access, correct or discuss the personal information we hold about you, please contact our team. We take all privacy concerns seriously and will work with you to resolve any issues promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).